Help with an order
Most answers are below. If yours isn't, contact us with your order reference from the Stripe receipt.
Seen MONEYE on your bank statement?
That's a payment to us. It shows as MONEYE.CO.UK, or as MONEYE* followed by the product's name. If you don't recognise it, contact us with the date and amount and we'll look it up.
Orders and payment
How do I pay?
By card, through Stripe's secure checkout, which opens from the Buy button on each product's page. Your card details go straight to Stripe; we never see or store them.
Where is my receipt?
Stripe emails it to the address you gave at checkout as soon as your payment goes through. If it hasn't arrived, check your spam folder, then contact us and we'll send you the details.
I don't recognise a payment to MONEYE
It's a payment for something bought from us. Your bank shows it as MONEYE.CO.UK, or as MONEYE* followed by the product's name. If you still don't recognise it, contact us with the date and amount and we'll look it up.
How do I use a discount code?
Enter it in the promotion code box on Stripe's checkout page. Codes are for a first order only and can't be combined with Product of the day or with another code.
Can I cancel my order?
Contact us as soon as you can. If it hasn't been sent, we'll cancel it and refund you in full. Once it's on its way you can still cancel within 14 days of receiving it; Delivery and returns explains how.
Delivery
Where do you deliver?
To the United Kingdom and the countries of the European Union. Deliveries outside the UK may be charged import taxes, duties or handling fees by the destination country; these aren't included in our prices or delivery charge.
How much does delivery cost?
Each product's page shows its delivery charge, and checkout shows it again before you pay.
How long will it take?
We email you the tracking details when your order is sent, so you can follow it.
My order hasn't arrived, or arrived damaged
Contact us with your order reference and we'll send a replacement or refund you in full. If it's damaged, we may ask you for a photo.
Returns and refunds
Can I return something I've changed my mind about?
Yes. Tell us within 14 days of receiving it, then send it back within 14 days of telling us. Message us before you post it and we'll reply with the return address. Return postage is yours to pay.
When will I get my refund?
Within 14 days of us receiving the item back, or of you showing us proof that you sent it if that's sooner. It includes the standard delivery charge and goes back to the card or account you paid with.
What if it's faulty?
Contact us within 30 days of receiving it and we'll refund you in full, including return postage; we may ask you for a photo. After 30 days you're still entitled to a repair or a replacement, or a refund if neither is possible.
Is there anything I can't return?
Items sealed for health or hygiene reasons, such as cosmetics, can't be returned for a change of mind once the seal has been broken. If they're faulty, you can always return them.
Your details
What do you do with my details?
We use your name, contact details and address to deliver your order and look after it afterwards. The supplier and delivery company get what they need to deliver it. We don't sell your data. Our privacy page has the full detail.
Do you use cookies?
Our sites don't use advertising or analytics cookies. Stripe's checkout page sets its own cookies to take your payment securely and prevent fraud. Our shop page also keeps a small note in your browser that you've seen the welcome wheel, so it isn't shown again.
How do I stop offer emails?
Use the unsubscribe link at the bottom of any offer email, or message us and we'll take you off the list.